Shipping Policy At Platinum Plus Premium Cigars, we take great pride in ensuring that your cigars arrive fresh, protected, and ready to be enjoyed. Due to the premium nature of our handcrafted products, we follow strict shipping procedures to maintain the quality and integrity of every order. All orders are processed within 2–3 business days (excluding weekends and holidays) after payment has been received. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. We carefully package all cigars using protective materials designed to preserve humidity levels and prevent damage during transit. Please ensure that your shipping address is entered correctly at checkout, as we are not responsible for delays or lost shipments due to incorrect address information. Shipping times may vary depending on your location and the shipping carrier selected at checkout. Platinum Plus Premium Cigars is not responsible for shipping delays caused by weather conditions, carrier issues, or other unforeseen circumstances once the package has been handed over to the courier. Due to the nature of tobacco products, all sales are final. We do not accept returns or exchanges once products have been shipped. If your order arrives damaged or you experience an issue with your shipment, please contact our customer service team within 48 hours of delivery with your order number and clear photos of the damaged items so we can assist you promptly. Cigar Care Policy To fully enjoy the luxury experience of Platinum Plus Premium Cigars, proper storage and handling are essential. Premium cigars are handcrafted using natural tobacco leaves and must be maintained in the correct environment to preserve their flavor, aroma, and construction. We strongly recommend storing your cigars in a humidor set between 65%–72% relative humidity and at a temperature between 65–70°F (18–21°C). This will help prevent your cigars from becoming too dry or overly moist, both of which can negatively impact the smoking experience. Avoid storing cigars in areas with direct sunlight, excessive heat, or fluctuating temperatures, as these conditions can cause cracking, unraveling, or mold development. If you do not have immediate access to a humidor, keep your cigars sealed in their original packaging in a cool, dark place until proper storage is available. For long-term freshness and optimal performance, cigars should always be kept in a controlled environment. Please note that Platinum Plus Premium Cigars is not responsible for product damage resulting from improper storage after delivery. Proper cigar care ensures every smoke delivers the premium quality, smooth draw, and refined flavor profile intended by our expert craftsmanship.